Revolutionising screening with AI

Automated image analysis technology is set to revolutionise security screening improving detection accuracy and operational efficiency…

Leading the way on COVID disinfection

A combination of ideas, need, tools and know-how led to the creation of the world’s first automated COVID disinfection system for security trays …

Flying the flag for RedteQ

RedteQ is pleased to be featured on airport business-to-business website Airport Suppliers which seeks to help procurement teams research …

Service & Repair

We appreciate customers’ needs are seldom the same and customise support levels and preventative maintenance schedules to suit the individual and the environment they are operating in.

In sectors that are highly regulated, it is essential to know that your checkpoint security equipment is fully functional, and you have service contracts in place to ensure it both remains reliable and you stay fully compliant.

Our full-service contracts are tailored to meet both your regulatory needs and your budget. We assess your environment and usage to establish an effective routine preventative maintenance programme that will help identify and correct faults before they cause unplanned downtime.

When unexpected problems do occur, we respond quickly and have a high ‘first-time fix’ repair rate. Our engineers take time to speak to you before attending site so we have a good idea of the issue and bring the necessary parts with us.

On the rare occasion where a fault cannot be fixed straightaway, we can provide loan units of almost all equipment while your own kit is being repaired helping to keep your operation’s capability at 100%.

Reflecting Alan’s versatile, solutions-oriented professional approach, RedteQ has established a reputation based on flexibility, quality and consistency which keeps our customers coming back. We have a ‘fix not fail’ attitude with a high ‘first time fix’ success rate that even original equipment manufacturers cannot match.

We pride ourselves on our customer service and standard of our workmanship with customer communication, attention to detail and continuous improvement being contributory factors in RedteQ’s development and resulting in the word-of-mouth recommendations driving our growth and success.

Rental

At RedteQ we work with our customers on the options on offer to ensure they receive the equipment they need, for the job it’s needed for, on the best terms available for them. Sometimes this means renting rather than purchasing the kit outright.

Get in touch

If you’d like to speak to our sales engineer regarding the above please call or send us an enquiry.